An auto attendant answers, offers a choice, and routes callers so one number covers a small team.
One main number can cover a small team when callers hear a clear choice.
Say what happens if nobody answers after the menu.
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It answers the call and offers the caller a choice, then routes them to the right person or group. It is what lets a small team present one main number.
Record it in the admin portal or upload an audio file. Write the script first and read it aloud once before recording. Keep it short and name the options in the order people need them.
Your business name, then the options, then how to reach a person. Lead with the choice most callers want. Avoid opening with trading hours, because callers who are already calling do not need them.
An auto attendant asks the caller where to go. A call queue holds callers for the next available person in a group. Many setups use both: the menu sends sales calls into the sales queue.
Usually not on business tiers, where it is treated as standard. Entry and single-user plans sometimes leave it out. Check before you assume, because it is the feature that makes one main number work.
Related: ai-phone-system-for-small-business, virtual-phone-number-for-business, business-phone-number-that-forwards-to-cell. Glossary: voip, pbx. How to buy.
Data as of 2026-10-04.