An AI phone understands speech, then takes a message, answers a question, or routes the call.
Callers should be able to say what they need instead of pressing keys.
Keep a person on the path for anything the automation cannot finish.
Each range below is the published premium price, widened by that vendor's confidence band. State tax is not included, because it depends on where you are. Prices as published by each provider. Data as of 2026-10-04.
A TechEstimate is a range. A written proposal is the number you can hold a provider to.
These phone systems are alphabetical. This is not a quality ranking.
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Balto: price not listed in the source data. CallTower: $20 to $36 per user/month. Comcast Business VoiceEdge: $24 to $36 per user/month. Crexendo: $16 to $24 per user/month. Juvo: $18 to $33 per user/month. NHC: $21 to $39 per user/month. Ooma Office: $18 to $22 per user/month. Uniti: price not listed in the source data.
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An automated answering service that understands speech rather than keypresses, so a caller can say what they need. It can take a message, answer a common question, or route the call.
Yes, and it is most useful outside working hours or during a rush when nobody is free. Set clear limits on what it handles, and always leave a route to a person.
Often. Some providers include basic AI transcription at every tier, while others sell receptionist and summary features as paid add-ons. Ask which specific AI features are included at the tier you are quoted.
Most will. Disclosing it tends to go better than disguising it, and some states require disclosure for automated calls. Make the route to a human obvious and callers rarely mind.
Many now include transcription as standard and sell receptionist features separately. The useful question is which features are in the tier you are being quoted, not which vendor has AI somewhere in its range.
Related: virtual-phone-number-for-business, business-phone-number-that-forwards-to-cell, business-phone-number-marked-as-spam. Glossary: voip, pbx. How to buy.
Data as of 2026-10-04.