Call center software manages a queue of contacts, with routing, wait times, and agent reports.
A shared front-desk line is not call center software.
You need it when agents take a queue and you want wait times and reports.
Each range below is the published premium price, widened by that vendor's confidence band. State tax is not included, because it depends on where you are. Prices as published by each provider. Data as of 2026-10-04.
A TechEstimate is a range. A written proposal is the number you can hold a provider to.
These phone systems are alphabetical. This is not a quality ranking.
TechlyScore ranks them for your setup when you compare in real time.
123NET: $21 to $39 per user/month. 8x8: $26 to $30 per user/month. Aircall: $35 to $45 per user/month. AireSpring: $24 to $46 per user/month. Allworx (Windstream): $18 to $32 per user/month. AT&T Office@Hand: $26 to $34 per user/month. Avaya Cloud Office: $22 to $28 per user/month. BCM One: $19 to $35 per user/month.
More providers are in the same table. The list stays alphabetical.
The first invoice can add fees that the ad price skipped.
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Software for teams whose job is handling a queue of contacts. It adds skills based routing, wait time management, live dashboards, and reporting on agent performance.
When callers are waiting and you cannot see why, or when you need to route by skill rather than by whoever is free. Below that, queues in a normal phone system do the job.
Usually yes, and for a handful of people it is the right answer. Business tiers include queues, hold music, and basic reporting without contact center pricing.
Contact center seats are priced per agent per month and cost several times a standard user seat. You normally only license the agents, not the whole company.
Queue visibility, routing you can change yourself, and reporting that shows wait times and abandoned calls. Recording and workforce tools matter later.
Related: business-phone-system-with-call-recording, best-phone-system-for-small-business, how-much-does-voip-cost. Glossary: voip, pbx. How to buy.
Data as of 2026-10-04.