Most business tiers record calls, and entry tiers often leave recording out of the plan.
Check the tier name, because the vendor name alone does not include recording.
Decide whether you need every call saved or only the ones you start.
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Most business tiers can, either on demand or for every call. Entry tiers often leave it out, so check the tier rather than the vendor.
It depends where the parties are. Some states require only one party to consent and others require everyone on the call. Announcing the recording satisfies both, which is why the announcement is standard.
With the provider, for a retention period set by your plan. Check how long they keep them, whether you can export them, and what happens when you leave.
Often, either as an add-on or by requiring a higher tier. Storage beyond the included retention period is usually billed separately too.
Usually yes, if the call runs through the business app rather than the native dialler. Calls placed directly from the handset are outside the system and are not recorded.
Related: best-phone-system-for-small-business, how-much-does-voip-cost, how-much-does-a-business-phone-system-cost. Glossary: voip, pbx. How to buy.
Data as of 2026-10-04.