Best phone systems for retail and franchise teams

These providers are marked for every must-have above. The list is alphabetical.

What they need

• crm integration: It can connect calls to the system you already use for customers.

Options from the source table

8x8: $26 to $30 per user/month.

AireSpring: $24 to $46 per user/month.

Balto: price not listed.

BroadVoice b-hive: $16 to $20 per user/month.

CallTower: $20 to $36 per user/month.

Cisco: $16 to $24 per user/month.

Comcast Business VoiceEdge: $24 to $36 per user/month.

Command Link: $21 to $39 per user/month.

Convergia: $17 to $32 per user/month.

Crexendo: $16 to $24 per user/month.

Dialpad: $25 to $29 per user/month.

EnTelegent: $21 to $39 per user/month.

Everbridge: price not listed.

FirstDigital: $19 to $35 per user/month.

Fusion Connect: $20 to $36 per user/month.

GoTo Connect: $28 to $36 per user/month.

Granite Telecom: $24 to $46 per user/month.

Infobip: price not listed.

Intermedia Unite: $26 to $30 per user/month.

IPFone: $20 to $30 per user/month.

Juvo: $18 to $33 per user/month.

net2phone: $25 to $29 per user/month.

Nextiva: $21 to $25 per user/month.

NuWave Communications: $13 to $25 per user/month.

OnSIP (Intrado): $17 to $21 per user/month.

Ooma Office: $18 to $22 per user/month.

Pure IP: $13 to $23 per user/month.

RingCentral RingEX: $28 to $32 per user/month.

S-NET Communications: $19 to $35 per user/month.

Simplicity VoIP: $18 to $32 per user/month.

Sinch: price not listed.

Sippio: $10 to $14 per user/month.

Skipio powered by RapidTalk AI: price not listed.

Spectrum VoIP: $16 to $29 per user/month.

T-Mobile / Dialpad: $20 to $30 per user/month.

TeligentIP: $18 to $33 per user/month.

Telnyx: price not listed.

TPx UCx: $20 to $36 per user/month.

Uniti: price not listed.

UniVoIP: $18 to $32 per user/month.

VocalIP: $18 to $33 per user/month.

XTIUM: $22 to $41 per user/month.

Zoom Phone: $14 to $16 per user/month.

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Questions people ask

What phone system do retail and franchise teams use?

The table lists providers marked for the needs above. It is not a national ranking.

Do retail and franchise teams need crm integration?

It can connect calls to the system you already use for customers. Compare in real time if you want that filter on your own search.

How much does a phone system cost for a retail or franchise location?

Use the ranges on the providers that have a price. If the price says not listed, the catalog has no monthly number.

Can retail and franchise teams text customers from the business number?

Texting is not a separate field in the vendor table.

What happens to calls after hours?

Ask for the after-hours path before you sign.

Data as of 2026-10-02.