How do you choose a business phone system?

Choose by counting who needs a phone, which desks need handsets, and the all-in contract cost.

Start with your own setup

Decide which people need a desk handset before you open a vendor list.

Compare plans on your headcount and contract cost, not on a feature grid.

What the source data actually shows

Each range below is the published premium price, widened by that vendor's confidence band. State tax is not included, because it depends on where you are. Prices as published by each provider. Data as of 2026-10-04.

A TechEstimate is a range. A written proposal is the number you can hold a provider to.

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Providers, listed A to Z

These phone systems are alphabetical. This is not a quality ranking.

TechlyScore ranks them for your setup when you compare in real time.

123NET: $21 to $39 per user/month. 8x8: $26 to $30 per user/month. Aircall: $35 to $45 per user/month. AireSpring: $24 to $46 per user/month. Allworx (Windstream): $18 to $32 per user/month. AT&T Office@Hand: $26 to $34 per user/month. Avaya Cloud Office: $22 to $28 per user/month. BCM One: $19 to $35 per user/month.

More providers are in the same table. The list stays alphabetical.

What a quote can leave out

The first invoice can add fees that the ad price skipped.

Ask for the all-in total. If they will not say it, that is the answer.

A simple way to decide

Upload your bill if you have one. Or adjust your sliders if you are starting fresh.

You could pay less. You could also pay about the same and save the research time.

The next step on this page is to adjust your sliders.

Questions people ask

How do I choose a business phone system?

Count the people who need a phone, decide whether any of them need a desk handset, and check what your current contract costs all in. Then compare on those numbers rather than on feature lists.

What questions should I ask a phone vendor?

What is the all-in monthly total including fees and taxes. What is the term and the early termination charge. What is included at this tier versus the next one. Who answers the phone when something breaks.

How many lines does my business need?

Modern systems count users rather than lines, so you need a seat for each person who answers calls. Shared phones in a lobby or warehouse are counted separately and cost much less.

Do I need desk phones or just apps?

Apps cover most people. Desk phones earn their place at reception, in a warehouse, or for anyone on calls all day. You do not have to choose one for the whole office.

How long should a phone contract be?

Month to month costs more per seat but leaves you free. A one or three year term lowers the rate and locks the price. Take the term only if you are confident about your headcount.

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Related: how-to-set-up-a-business-phone-system, switching-business-phone-provider, how-to-port-a-business-phone-number. Glossary: voip, pbx. How to buy.

Data as of 2026-10-04.